Frequently Asked Questions

We cut only after you order.

Nothing sits portioned on a shelf waiting for a buyer. Whole chicken comes in fresh each morning, and the cut is made when your order comes in, not before. The same goes for our mutton and our fish.

It takes us a little longer. That is the whole point.

We have been feeding Mumbai since 2005, first as Pescafresh and now as Fresh By Brham. In that time we have learned that most people would still rather speak to a person than tap through an app, so our call centre is a real one. Call us and someone who knows what came in fresh this morning will pick up.

Yes. No antibiotics. No growth hormones. Ever.

We do not allow antibiotics or growth hormones anywhere in our chicken, mutton or egg supply. It is a condition of us buying, not a preference, and it applies to our Ready to Cook and Ready to Eat ranges too.

Your raw chicken, mutton and seafood are delivered fresh, never frozen.

Everything is cut and packed after you place your order, then held between 0 and 4 degrees Celsius all the way to your door. Chilled, not frozen. The cold chain is not broken along the way.

The one exception is our Ready to Eat deli range, which arrives frozen. That is deliberate. Freezing is what keeps a cooked deli product at its best until you open it.

No. You pay the price you saw when you placed the order.

Fresh food cannot be cut to an exact round number. A piece of fish or a cut of mutton will never land precisely on the weight you selected, so a pack will often come in a little over. We never give you less than you ordered.

If a pack comes in over, that is on us. You are not charged for the difference, then or later.

The actual weight is printed on the pack and shown on your invoice.

No. You pay for the cleaned, usable weight in your pack.

When you order boneless mutton, prawns cleaned and deveined, or a fish fillet, the cleaning and trimming happen before we weigh and bill you. What comes off in that process is our cost, not yours.

The weight on your pack is the weight of the food you are going to cook.

We deliver across Mumbai, Thane, Navi Mumbai, Mira Road and Bhayandar. Enter your pincode on our website or app to see if we reach you.

You choose a delivery slot when you place your order. Slots run 8 to 11, 11 to 2, 2 to 5, and 5 to 8. Each slot has a cut-off time, and it is shown to you when you pick the slot.

Express delivery is available across our service area, from 7:30 AM to 7:30 PM, with no cut-off. How quickly we reach you, and what it costs, depend on your distance from us. Both are shown before you pay.

Delivery is free in central Mumbai. Further out, a delivery charge applies below a minimum order value. Both are shown at checkout, so there are no surprises.

If your pincode is not on our list, please call us on 022 6666 9999 between 7:30 AM and 7:30 PM. We can often still send your order by courier.

The payment methods available to you are shown at checkout.

Payments are handled securely by our payment partners. We never store your card details.

If a payment fails, your order is not confirmed, so please try again or call us and we will help.

Tell us the same day and we will replace it.

This covers food that is spoiled or not fresh, the wrong item or cut, something missing from your order, damaged or leaking packaging, a pack that weighs less than the weight you ordered, or an order that arrived so late the food was affected.

Please send a photograph if you can. It helps us fix it faster, and it helps us find out where it went wrong.

We will replace the item on your next delivery slot, or sooner if we can. If the same item is not available, we will replace it with something of the same value. We are not able to process refunds.

None of this affects your rights under the Consumer Protection Act, 2019.

Please call us and our team will help. It cannot be done on the website or the app.

Call 022 6666 9999 between 7:30 AM and 7:30 PM. Our team will make the change for you on the call, and will tell you if any charge applies.

Once an order has gone into production it cannot be cancelled. We cut only after you order, so those cuts are made specifically for you and cannot go back into stock.

If we cancel your order, or the cancellation is our fault, you are charged nothing.

Please follow the storage instructions printed on your pack. They are set for exactly what you have ordered.

Ready to Eat items arrive frozen and should go straight into your freezer.

Keep everything sealed in its original packaging until you use it. Fresh food is perishable, and how it is stored after delivery makes a difference very quickly.

Our chicken and mutton are halal, and so are the Ready to Cook and Ready to Eat items made from them.

No. We do not sell pork or beef.

We sell chicken, mutton, seafood and eggs, along with our Ready to Cook and Ready to Eat ranges made from them.

Top up once, and every order after that costs you less.

You choose a plan and top up. The plan you choose sets your discount, and that discount comes off every order you place. We show it on your bill, so you can always see it working. Orders are deducted from your balance, so there is no card to enter each time.

Every plan also gives you an extra discount on your first order, on top of the plan discount. If that first order comes to less than the welcome discount, only the value of that order is taken off.

The bigger the top-up, the bigger the discount. Plans start at 5,000 rupees and run for one to three years.

Your discount stops. Your money does not.

Your discount stops when your balance reaches zero, and when the plan period ends. After that you go back to our normal prices.

The money you topped up stays exactly where it is. Whatever is left of it is still yours to spend on food from us, for as long as you like. It does not expire.

You are welcome to start a new plan at any time by topping up again. The new discount then applies to your whole balance, including anything left over from before.

Your balance is not refunded in money, and nothing is lost. Every rupee of it is yours to spend with us.

Because it does not expire, there is never any hurry. Whatever is left simply waits on your account until you want it. If you ask us to close your account while a balance remains, you are welcome to place orders against it until it has been used.

Your balance cannot be withdrawn as cash or moved to another account.

If you are ever unable to use your balance, please call us and we will do our best to help.