Saver Plan Terms
Last updated: 1 September 2026
What the Saver Plan Is
The Saver Plan is our way of looking after the customers who cook with us most often.
You top up once. The plan you choose sets your discount, and that discount comes off every order you place while the plan is running. Orders are deducted from your balance, so there is nothing to enter at checkout.
The plan is a prepaid account for buying food from us. It is not a payment instrument, a deposit, or an investment.
The Plans
Top up ₹5,000
3% off every order, and ₹300 off your first order.
Runs for 1 yearTop up ₹10,000
5% off every order, and ₹500 off your first order.
Runs for 1 yearTop up ₹25,000
7% off every order, and ₹700 off your first order.
Runs for 1 yearTop up ₹50,000
10% off every order, and ₹1,000 off your first order.
Runs for 2 yearsTop up ₹1,00,000
20% off every order, and ₹2,000 off your first order.
Runs for 3 yearsAll amounts in rupees. We may change the plans we offer. The plan that applies to you is the one you topped up on, on the terms shown to you at the time.
Your Discount
Your discount applies to every order you place, and we show it as a separate line on your bill so you can always see it working.
It applies while your plan is running and you have a balance to order against.
Only one plan discount applies to an order. It is not added to other offers or coupons unless we say so.
Your Welcome Discount
Every plan carries a welcome discount on top of your plan discount.
It applies to the first order you place after you top up, and is shown as a separate line on that bill.
If that order comes to less than the welcome discount, only the value of that order is taken off.
It applies once per top-up.
How Long It Runs
Each plan runs for the period shown against it, starting from the date you top up.
Your discount stops in two situations. When your balance reaches zero, and when the plan period ends.
Your balance does not expire. Whatever is left stays on your account and you can carry on spending it on food from us, at our normal prices, for as long as you like.
You are welcome to start a new plan at any time by topping up again. The new discount applies to your whole balance, including anything left over from before.
We will tell you before your plan is due to end.
Your Money
Every rupee you top up is yours to spend with us, and it does not expire.
Your balance is held for your orders. It cannot be withdrawn as cash, transferred to another person, or moved to a bank account or another wallet. This applies while your account is open, and if you ask us to close it.
It earns no interest.
You are welcome to top up again at any time, on any plan, whether or not your balance has run out.
Refunds
If you cancel an order, anything already deducted is returned to your balance under our Returns, Replacements and Cancellation Policy.
Your Saver Plan balance is not refundable in money. It is held for your orders, and every rupee of it is yours to spend with us. Because it does not expire, there is never any hurry to use it.
If you ask us to close your account while a balance remains, you are welcome to place orders against it until it has been used.
If you are ever unable to use your balance, please speak to our team and we will do our best to help.
Nothing here affects your rights under the Consumer Protection Act, 2019.
If We Change or End the Plan
We may change these terms or stop offering the Saver Plan.
If we do, plans already running are honoured until the end of their period. We will tell registered members before any change takes effect.
Misuse
The Saver Plan is meant for you and your household.
We may suspend or close an account where a plan is resold, shared commercially, or used fraudulently. If we do, we will tell you why.
Questions
If you are not satisfied, you can escalate to our Grievance Manager, Mr Akshay D, at support@freshbybrham.com or 022 6666 9999 . We acknowledge every complaint within 48 hours and aim to resolve it within one month.
C-1, RR House, Senapati Bapat Marg, Lower Parel West, Mumbai 400013.