Terms & Conditions

Our Details

About These Terms

By accessing or using the Platform, or by placing an order, you agree to these Terms and Conditions. If you do not agree with them, please do not use the Platform.

The following policies are incorporated into and form part of these terms:

• Privacy Policy: Explaining how we collect, handle, and protect your personal information.
• Returns, Replacements & Cancellation Policy: Setting out quality verification, cancellations, returns and replacements.
• Saver Plan Terms: Governing the prepaid balance and discount program.

If there is any conflict between these general terms and a specific policy listed above, the specific policy will prevail on that subject.

We may update these terms from time to time. The date above reflects the latest revision.If an update materially affects your rights, we will provide advance notice by email or WhatsApp or a notice on the Platform before the changes take effect. 

Who Can Order

You need to be at least 18 years of age and legally competent to enter into a contract.If you are under 18, you may use the Platform only under the supervision of a parent or legal guardian who agrees to these terms.

We deliver across Mumbai, Thane, Navi Mumbai, Mira Road and Bhayandar, to the areas and pin codes shown in the delivery checker on our site.

Your Account

1. You must create and maintain an active account to place an order.
2. Please ensure your name, phone number and delivery address are accurate and kept up to date. We will not be responsible for failed deliveries resulting from inaccurate contact details.
3. You are responsible for maintaining the confidentiality of your account login credentials and OTPs, and for all activities conducted under your account, unless you have notified us in advance of unauthorized access.
4. Marketing and promotional communication are optional. When you register you can choose whether you want offers and updates from us and may opt out at any time through your account settings or by contacting Customer Support, without affecting order-related communications.
5. You may request account closure at any time. The retention and processing of your personal data following closure are governed by our Privacy Policy.

What We Sell

1. We sell fresh raw chicken, mutton, seafood and eggs, along with our Ready to Cook and Ready to Eat ranges.
2. We cut only after your order is placed, ensuring optimal freshness and food safety. Nothing is pre-cut and nothing is sold from a tray. This is how we work, and it explains a few of the rules below.
3. Our Ready to Cook and Ready to Eat ranges are prepared in compliance with Food Safety and Standards Authority of India (FSSAI) hygiene standards and proprietary quality specifications.
4. Products are sold strictly for personal and domestic consumption. You may not commercially resell, repackage, or redistribute any product without a separate written agreement with the Company.
5. Fresh food is perishable. Please follow the storage and handling instructions on the packaging immediately upon delivery. The Company is not responsible for product spoilage caused by improper storage after delivery handover.

Prices and Payment

1. Product prices are displayed on product pages in Indian Rupees and include applicable Goods and Services Tax (GST) unless stated otherwise. Fresh meat and seafood are sold by weight. We ensure the delivered net weight meets or exceeds the ordered weight; any positive weight variance is provided at no extra charge. The price applicable to your order is the price displayed when your order is placed.
2. Delivery charges and minimum order values vary by area and are shown at checkout before you pay. Saver Plan members get a discount on every order, set by the plan they topped up on. It is shown on your bill. Our Saver Plan Terms explain how it works.
3. We accept the payment methods shown at checkout. Payments are handled by our payment partners.
4. We do not store your card details. If a payment fails, your order will not be confirmed.

Saver Plan

1. The Saver Plan is a prepaid account with a discount attached. You top up once, your orders are deducted from the balance, and the plan you topped up on sets your discount.
2. Your discount stops when your balance reaches zero, and when the plan period ends. The money you topped up does not expire and stays on your account.
3. Your balance is held for your orders. Every rupee of it is yours to spend with us, but it is not refundable in money and cannot be withdrawn as cash or transferred, except where required by law.
4. Topping up again starts a new plan, and the new discount applies to your whole balance, including anything left from before.

Delivery

1. We deliver from our Lower Parel facility on scheduled delivery slots, with an express option available across our service area.
2. We make every effort to deliver within your chosen slot. Delivery times are estimates and may occasionally be delayed by traffic, weather, or unforeseen transit conditions. Risk of loss passes to you upon physical delivery to the designated address.
3. Please check your order when it arrives.
4. If delivery cannot be completed due to an incorrect address, recipient unavailability, or lack of access, charges may apply as set out in our Returns, Replacements & Cancellation Policy.

Changing or Cancelling an Order

1. Because fresh meats and seafood are cut on demand, once an order is placed, it cannot be changed, rescheduled or cancelled on this website or in the app.
2. To change, reschedule or cancel an order, please call our customer care team on 022 6666 9999, between 7:30 AM and 7:30 PM.
3. Once an order has gone into production it cannot be cancelled. Any charge that applies is set out in our Returns, Replacements & Cancellation Policy.

If Something Is Wrong

1. Everything we send should meet our standard. If it does not, we will replace it.
2. The full details, including how to tell us and by when, are in our Returns, Replacements & Cancellation Policy.

Platform Use and Intellectual Property

1. You are granted a limited, personal, non-exclusive, revocable license to access and use the Platform.
2. You agree not to:

• Copy, reproduce, modify, or commercially exploit any part of the Platform or its content.
• Use scraping tools, bots or data mining on the site.
• Use our name, logo or trademarks without our written permission.
• Frame the Platform, or use hidden text or meta tags containing our name or marks.

3. All intellectual property on the Platform, including text, images, photographs, designs, logos and software, belongs to Brham Fresh Private Limited or to those who have licensed it to us, and is protected by applicable copyright and trade mark law. “Fresh By Brham” and our logo are trademarks of Brham Fresh Private Limited.
4. Third-party website links are provided for convenience only; we are not responsible for external content or practices.

Reviews and User-Generated Content

1. You retain ownership of any reviews, comments, photographs, or suggestions you post. By posting, you grant the Company a royalty-free, perpetual, worldwide license to use, display, publish, and adapt such content in connection with our business and marketing, along with your submitted display name.
2. You warrant that content you submit is your own, reflects a genuine purchase, and is not unlawful, defamatory, abusive, obscene, or infringing on third-party rights.
3. In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Rules, 2021, we moderate reviews to remove unlawful, defamatory, or fake reviews. Genuine critical reviews are not suppressed.
4. Unsolicited suggestions or ideas submitted to us are non-confidential and provided without any obligation of compensation.

Limitation of Liability and Indemnity

1. We maintain strict food safety standards under FSSAI regulations for all products sold.
2. To the extent permitted by applicable law, our total liability for any claim arising out of an order is limited to the amount paid by you for that specific order.
3. The Company is not liable for indirect, consequential, or incidental losses, including loss of profits or business opportunities.
4. Nothing in these terms limits or excludes our responsibility for death or personal injury, for fraud, or for anything else that cannot be excluded under Indian law.
5. You agree to indemnify and hold harmless the Company, its directors, officers, employees and representatives from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with (a) your breach of these Terms, (b) your misuse of the Platform, (c) your violation of Applicable Law, or (d) any infringement of the rights of the Company or any third party by you.

Things Outside Our Control (Force Majeure)

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, fire, flood, an epidemic or pandemic, government restrictions, civil unrest or strikes. If something like this affects your order, we will tell you and either reschedule it or cancel it at no charge.

Customer Support and Grievance Redressal

For general inquiries or order issues, please contact Customer Care at 022 6666 9999 (7:30 AM to 7:30 PM IST) or email support@freshbybrham.com.
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, unresolved complaints may be escalated to our designated Grievance Officer:

Ending This Agreement

1. You may discontinue using the Platform and request account closure at any time.
2. We may suspend or close an account if there has been fraud, repeated misuse of our policies, abuse of our staff or delivery partners, or a breach of these terms. If we do, we will inform you of the reason.
3. Closing an account does not cancel your obligation to pay for orders you have already placed.

General

1. Governing law: These terms are governed by and construed in accordance with the laws of India.
2. Jurisdiction: The courts in Mumbai have exclusive jurisdiction over any dispute. This does not affect your right to take a complaint to a Consumer Commission under the Consumer Protection Act, 2019.
3. Severability: If part of these terms turns out to be invalid or unenforceable, the remaining provisions remain in full force.
4. Entire Agreement: These terms, together with our Privacy Policy, our Returns, Replacements & Cancellation Policy and our Saver Plan Terms, constitute the entire agreement between you and the Company.
5. Assignment: You may not transfer your rights under these terms. We may transfer ours to another company in our group, without reducing your rights.
6. Waiver: Failure to enforce any term does not constitute a waiver of the right to enforce it in the future.
7. Notices: Electronic Notices will be sent to the email address, phone number or WhatsApp number registered on your account.